He had lost €251 since the reopening and had questioned the legality of the casino’s actions. Despite having provided the requested documents and correspondence, the casino had declined a refund, stating that the player had asked for the account to be reopened. We had reached out to the casino for a response, but they had failed to reply within the given timeframe. We were unable to resolve the issue and had suggested that the player file an official complaint with the casino’s licensing authority. Casino did not pay him the winnings for unknown reason, gave back original deposit, and closed player’s account. The casino didn’t react to this complaint and there were no more updates since then.
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All reviews
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